We accept all major credit cards, including Visa, Mastercard, Discover, Elo, AMEX and more, to ensure a secure, convenient checkout for your order. We also accept PayPal, Google Pay, and Shop Pay for express checkout. You can shop with confidence knowing your payment information is protected.
Yes, protecting your payment information is a top priority for us. We use industry-standard security measures to ensure that your personal and financial details are kept safe during every transaction.
You can apply a discount code or a gift card at checkout. Look for a field labeled "Discount Code” on the payment page, and enter your code there to apply it to your order. If you have any trouble, please contact our support team for assistance.
Yes, we offer a guest checkout for your convenience. You can complete your purchase without creating a full account. However, creating an account allows you to easily track your order history and save your information for faster checkouts in the future.
As an online retailer, we are required to collect state sales tax on orders shipped to states where we have a legal obligation to do so. The specific tax amount is calculated based on the shipping address you provide.
You will see the final sales tax amount for your order during the checkout process before you confirm your payment.
Because we process orders quickly to ensure fast shipping, the ability to change or cancel an order depends on its processing status. Please email our customer service team at Support2026@InventiveGarage.com as soon as possible with your order details.
Orders canceled before shipment will receive a full refund. Orders canceled after shipment will follow our 30-Day Return Policy and will be subject to return shipping costs.
We offer various shipping options to meet your needs, and shipping costs are calculated at checkout. Your final shipping options and price will depend on the size and weight of your order and its destination.
For instance, for items weighing less than 150 pounds, we use trusted common carriers such as UPS, FedEx, or USPS. For items weighing over 150 pounds, we partner with specialized freight carriers experienced in handling larger and heavier shipments.
We process and ship orders as quickly as possible. The processing and shipping times can vary depending on where the product is in stock.
If an item is available for immediate shipment, we will process the charges and begin preparing your order for shipment within 2 business days.
Once your order has been processed and is ready for shipment, we will send you a shipping confirmation email that includes a tracking number and carrier details. You can use this information to follow your package's journey to your door.
Currently, we only ship to customers within the United States. For any special shipping requests or inquiries about potential exceptions, we recommend contacting our customer support team directly.
Sometimes, carriers may mark a package as delivered a day or so before it is physically dropped off. We suggest checking around your property, including any side doors or porches, and with your neighbors to see if the package was left with them. If your order still has not arrived within the next business day, please contact us for further assistance.
We are committed to your satisfaction and offer an Easy Returns Policy to ensure you are happy with your purchase. We accept returns within 30 days of your receipt of the product. If you find that your delivered item is faulty, damaged, or is not the product you ordered, please contact us, and we will manage the return process at no cost to you.
To start a return, please contact our customer support team with your order details. We are committed to our Easy Returns policy and will be happy to provide you with the necessary instructions to proceed.
If your order arrives damaged or you receive an incorrect item, we will arrange for the return shipping at no cost. However, if you need to return an item for any other reason, please understand that you may be responsible for certain fees related to the return.
If your product is damaged, defective, or incorrect, please contact us immediately so we can manage the return process.
You can reach us by calling 800-948-7780 or by emailing Support2026@InventiveGarage.com.
Once we receive and inspect your returned item, we will process your refund. Our goal is to ensure your satisfaction with your purchase.
We are an online-based retailer with our administrative office located at 400 Rella Blvd., Suite 207-54 Montebello, NY 10901-4241.
You can contact our customer support team by calling us at 800-948-7780 or by sending us an email at Support2026@InventiveGarage.com. You can also chat with our garage and workshop expert directly on our website for assistance.