Shipping

Enjoy free shipping on most orders over $299 within the contiguous United States. We believe in keeping things simple, so there are no hidden fees or fine print.

For information on our Returns Policy, please click here.

Comprehensive Shipping Details

At Inventive Garage & Workshop, we understand that the shipping process plays a crucial role in your overall experience with us. We are dedicated to providing a seamless and efficient delivery service for all our valued customers, regardless of the size and weight of your order. This comprehensive shipping policy outlines our commitment to handling your items with care and ensuring a smooth delivery process.

Order Confirmation

Upon placing your order, we will send you a confirmation email indicating that we have received your order and pre-authorized your credit card for the purchase.

As soon as you place your order, we will promptly verify if the item is currently in stock and ready for shipment. If the item is out of stock or unavailable, we will cancel the pre-authorization and contact you by email or phone to discuss alternative options. However, if the item(s) are available for immediate shipment, we will process the charges and begin preparing your order for shipment within 2 business days.

General Shipping Policy

1. Handling of Shipments: All orders are carefully prepared and packaged to ensure their safe arrival at your doorstep. We use high-quality packing materials and work closely with reliable carriers to provide the best possible shipping experience.
2. Shipment Tracking: As soon as your order is processed and ready for shipment, you will receive a tracking number and carrier details. This allows you to monitor the progress of your delivery and be prepared for its arrival.
3. Delivery Timeframe: The delivery timeframe for your items depends on the size, weight, and shipping method. Generally, lighter items shipped via common carriers arrive within 2-7 business days, while heavier items shipped by freight carriers may take 7-10 business days.

Understanding Shipping Differences: Common Carrier vs. Freight Carrier

Shipping Items Weighing Less Than 150 Pounds (Common Carrier)

1. Carrier Selection: For items weighing less than 150 pounds, we use trusted common carriers such as UPS, FedEx, or USPS. These carriers are known for their reliability, speed, and expertise in handling smaller shipments.
2. Package Handling: Smaller items shipped via common carriers usually require less preparation and are delivered directly to your doorstep or mailbox without the need for a scheduled appointment.

Shipping Heavier Items (Freight Carrier)

1. Carrier Selection: For items weighing over 150 pounds, we partner with specialized freight carriers experienced in handling larger and heavier shipments. These carriers have the necessary equipment and expertise to transport and deliver your items safely.
2. Scheduling Delivery: Freight carriers will contact you directly to schedule a delivery appointment, ensuring you are present to receive and inspect your shipment. It is essential to provide an accurate phone number during checkout to facilitate smooth communication.
3. Receiving and Handling: Heavier items delivered via freight carriers often require extra preparation and assistance. Clear a path for the delivery crew and have at least two able-bodied individuals present to help receive and move the items to their desired location.

Preparing for Arrival

We want to ensure that you are well-prepared for the arrival of your items, particularly when they are delivered via freight carriers. Most freight deliveries are provided as "curbside" service, which means your items will be carefully lowered from the truck and placed at the edge of your property, such as near your mailbox, on the pallet they arrived on. Please be aware that it will be your responsibility to move the items from this point to their final location within your property.

We understand that each delivery driver's capabilities and willingness to help may vary, as they are not employees of Inventive Goods. While some drivers may agree to bring the pallet of products closer to your property, they are not obligated to do so. Please keep this in mind when receiving your delivery.

If you require additional assistance, we offer upgraded delivery services for certain products at an extra charge, where carriers can move your items into your home for you. Feel free to contact us for more information about these specialized shipping services.

In Case of Damage or Issues

1. Delivery Inspection: Upon delivery, carefully inspect the packaging and items for any visible damage before signing the delivery receipt. If you notice any damage, make a detailed note on the delivery receipt and take photos to document the issue.
2. Refusing Delivery: If the damage to your garage cabinets is severe, you may refuse delivery. In this case, please contact our customer service team immediately to report the issue and arrange for a replacement or refund.
3. Reporting Damage: If you discover any damage to your items after delivery, please contact our customer service team within 24 hours of receipt. Provide photos and a detailed description of the damage, along with your order number.
4. Resolution: We will work with you to determine the best course of action, whether it be a replacement, repair, or refund. Our goal is to ensure your satisfaction with your purchase.

We appreciate the trust you place in us when ordering from Inventive Garage & Workshop and strive to provide a worry-free shipping experience. If you have any questions or concerns about our shipping policy or the delivery process, please don't hesitate to contact our friendly customer service team. We are here to help and ensure that you are delighted with your purchase.