Last updated: October 26, 2026
Enjoy free UPS/FedEx parcel shipping on many orders over $995 within the contiguous United States. Truck shipping for larger items is provided at discounted rates. Shipping charges, and the charge for any upgraded delivery service, are shown at checkout or confirmed with you before your order ships.
For information on returns, please see our Easy Returns Policy.
At Inventive Garage & Workshop, we understand that the shipping process plays a crucial role in your overall experience with us. We are dedicated to providing a seamless and efficient delivery service for all our valued customers, regardless of the size and weight of your order. This comprehensive shipping policy outlines our commitment to handling your items with care and ensuring a smooth delivery process.
Upon placing your order, we will send you an email confirming receipt of your order and the pre-authorization of your credit card for the purchase.
As soon as you place your order, we will promptly verify if the item is currently in stock and ready for shipment. If the item is out of stock or unavailable, we will cancel the pre-authorization and contact you by email or phone to discuss alternative options. However, if the item(s) are available for immediate shipment, we will process the charges and begin preparing your order for shipment within 2 business days. If we cannot ship your order within the time we have stated, we will tell you and give you the choice of agreeing to the delay or canceling the order for a prompt, full refund.
1. Handling of Shipments: All orders are carefully prepared and packaged to ensure their safe arrival at your home or jobsite. We use high-quality packing materials and work closely with reliable carriers to provide the best possible shipping experience.
2. Shipment Tracking: As soon as your order is processed and ready for shipment, you will receive a tracking number and carrier details. This allows you to monitor the progress of your delivery and be prepared for its arrival.
3. Delivery Timeframe: The delivery timeframe for your items depends on the size, weight, destination, and shipping method. Generally, lighter items shipped via common carriers arrive within 2-7 business days, while heavier items shipped by freight carriers may take 7-10 business days. These timeframes are estimates and may be longer for remote or rural addresses.
4. Delays Beyond Our Control: Severe weather, natural disasters, carrier or port delays, labor disputes, supplier or manufacturer shortages, government actions and other events beyond our reasonable control can delay shipment or delivery. If an event like this delays your order beyond the time we stated, we will tell you and give you the choice of agreeing to the delay or canceling the order for a prompt, full refund.
1. Carrier Selection: For items weighing less than 150 pounds, we use trusted common carriers such as UPS, FedEx, or USPS. These carriers are known for their reliability, speed, and expertise in handling smaller shipments.
2. Package Handling: Smaller items shipped via common carriers usually require less preparation and are delivered directly to your doorstep or mailbox without the need for a scheduled appointment.
1. Carrier Selection: For items weighing over 150 pounds, we partner with specialized freight carriers experienced in handling larger and heavier shipments. These carriers have the necessary equipment and expertise to transport and deliver your items safely.
2. Scheduling Delivery: Freight carriers will contact you directly to schedule a delivery appointment, ensuring you are present to receive and inspect your shipment. It is essential to provide an accurate phone number during checkout to facilitate smooth communication.
3. Receiving and Handling: Heavier items delivered via freight carriers often require extra preparation and assistance. Clear a path for the delivery crew and have at least two able-bodied individuals present to help receive and move the items to their desired location.
We want to ensure that you are well-prepared for the arrival of your items, particularly when they are delivered via freight carriers. Most freight deliveries are provided as “curbside” service, which means your items will be carefully lowered from the truck and placed at the edge of your property, such as near your mailbox, on the pallet they arrived on. Please be aware that it will be your responsibility to move the items from this point to their final location within your property.
We understand that each delivery driver’s capabilities and willingness to help may vary, as they are not employees of Inventive Goods LLC. While some drivers may agree to bring the pallet of products closer to your property, they are not obligated to do so. Please keep this in mind when receiving your delivery.
If you require additional assistance, we offer upgraded delivery services for certain products at an extra charge, where carriers can move your items into your home for you. Feel free to contact us for more information about these specialized shipping services.
If you ship your order to an address other than your own, such as your home when your contractor will install the item, or your contractor’s address, the person who receives the delivery receives it on your behalf. Please make sure that person inspects the shipment, notes any damage on the delivery receipt and tells you right away, so that damage can be reported within the time stated below. Whoever installs the item should inspect it again before installing it. The person who placed the order remains our customer for that order, including for returns and refunds.
We bear the risk of loss or damage while your order is in transit, and we handle any claim against the carrier. You do not need to buy shipping insurance. Risk of loss passes to you when the shipment is delivered to the address you gave us, including curbside delivery. All orders are paid for at checkout; we do not ship cash on delivery (COD).
Once your order is delivered, you are responsible for moving, storing and protecting it until it is installed. Please bring it indoors or cover it promptly, especially after curbside delivery, and keep it in its packaging until installation. Damage that happens after delivery, for example from weather, storage, handling or installation, is not shipping damage and is not covered by this policy or our Easy Returns Policy. If you find damage hidden inside the packaging when you unpack, report it to us as soon as you find it, and in any event within five business days after delivery and before installing the item, with photos of the item and the packaging, and we will work with you and the carrier to resolve it.
1. Delivery Inspection: Upon delivery, carefully inspect the packaging and items for any visible damage before signing the delivery receipt. If you notice any damage, including damage to the packaging, make a detailed note on the delivery receipt and take photos to document the issue.
2. Refusing Delivery: If the damage to your items is severe, you may refuse delivery. In this case, please contact our customer service team immediately to report the issue and arrange for a replacement or refund.
3. Reporting Damage: If you discover any damage to your items after delivery, please contact our customer service team within 24 hours of receipt when reasonably possible, and in any event before the items are installed. Report missing parts or an incorrect item within five business days after delivery. Provide photos and a detailed description of the damage, along with your order number. Please do not install an item that is damaged, incomplete or incorrect. For freight deliveries, please also follow our Freight Delivery Instructions, which explain how to inspect the shipment and note any damage before you sign.
4. Resolution: We will work with you to determine the best course of action, whether it be a replacement, repair, or refund. Our goal is to ensure your satisfaction with your purchase.
5. Refused or Undeliverable Shipments: If you refuse a delivery for any reason other than visible shipping damage or an incorrect item, or if a shipment cannot be delivered because the address you gave was wrong or no one was available for a scheduled freight delivery, we will treat the order as a return under our Easy Returns Policy. Your refund will be reduced by our actual shipping costs both ways (even if your order shipped free), any redelivery or storage fees charged by the carrier, and any applicable restocking fee. If you refuse a delivery because it is damaged, note the damage on the delivery receipt and contact us right away, as described above.
We appreciate the trust you place in us when ordering from Inventive Garage & Workshop and strive to provide a worry-free shipping experience. If you have any questions or concerns about our shipping policy or the delivery process, please don’t hesitate to contact our friendly customer service team. We are here to help and ensure that you are delighted with your purchase. This Shipping Policy forms part of our Terms of Service.
