You have the right to inspect your delivery before signing. Once you sign, you accept the shipment "as delivered."
Before the driver unloads, observe the pallet while still on the truck. Look for obvious damage, tilting, or crushed areas.
Ensure the driver places the pallet on level ground away from the truck. Maintain safe distance during liftgate operation.
Walk around the entire pallet. Check all sides, top, and bottom edges. Take photos of any concerns.
Note any damage on the delivery receipt before signing. If damage is found, follow the damage reporting procedures below.
Look underneath: Check the bottom of the pallet for damage that might not be visible from the sides.
Use your flashlight: Inspect dark areas and shadowed spots where damage might be hidden.
Test stability: Gently check if the item moves or shifts when lightly touched (don't push hard).
Compare to order: Verify the item matches your order specifications and expectations.
Take Action Immediately - Don't Sign Yet!
Once you sign the delivery receipt, it becomes much more difficult to file a damage claim.
Inspecting before you sign is your most important responsibility. Once you sign without noting damage, it becomes much harder to hold anyone responsible for it. However, if you do find damage after delivery, please tell us within 48 hours of receipt. Call or text us at 1-800-948-7780.
Before you do anything else, photograph the damage and the packaging exactly as you found it, and keep all packaging materials and the item itself until we have spoken. Carriers often require the goods and packaging to be available for inspection before anything is settled.
You have the right to thoroughly inspect your delivery before accepting it. Take your time.
Most drivers understand the inspection process. They should allow reasonable time for inspection.
Your signature indicates you accept the shipment in its current condition. Inspect first, then sign.
If you're unsure about anything during delivery, call us immediately at 1-800-948-7780.
NOTE: All freight deliveries are "curbside." Final placement is at the discretion of the delivery driver. Refusal of an undamaged shipment will constitute a "Change of Mind" return and be subject to both-ways freight costs plus a restocking fee.
