Last updated: October 26, 2026
At Inventive Garage & Workshop, we want you to be satisfied with your purchase. Eligible returns are governed by this 30-Day Easy Returns Policy. If your delivered item is visibly damaged in transit, has missing parts, or is not the product you ordered, please contact us and we will help manage the return or replacement process at no cost to you where this policy applies. Please report visible shipping damage within 24 hours of delivery when reasonably possible, as described in our Shipping Policy, and missing parts or a wrong item within five business days after delivery. Prompt reporting helps us preserve carrier claims and does not limit rights that cannot be waived under applicable law.
If you need to return an item for reasons other than those mentioned above, we will be happy to facilitate the process but please understand that you may be responsible for certain fees related to the return.
For returns under this policy, please obtain a valid return authorization number before shipping an item back to us. A return sent without authorization may be refused, and you may be responsible for the cost of shipping it back to you. This procedural requirement does not limit rights that cannot be waived under applicable law.
We accept returns within 30 days of your receipt of the product.
If you need to cancel an order, please email or call our customer service team as soon as possible to avoid return shipping fees. If you cancel within 24 hours after placing your order, you will receive a full refund. If you cancel more than 24 hours after placing your order but before it ships, we will refund your payment less a cancellation fee of 20% of the order total. Custom-built and other special-order items identified before purchase as noncancelable cannot be canceled, as described below. Orders canceled after shipment are treated as returns under this policy and are subject to both-ways shipping costs and any restocking fee.
When returning items, please ensure that they are unused, in the same condition as you received them, and in their original packaging. We only sell brand-new products to our customers and therefore cannot accept returns of used products. A product that has been installed, assembled, mounted or modified is considered used. If you believe a new, uninstalled product has a manufacturing defect, please contact us and we will help you identify and pursue the applicable manufacturer warranty. If an installed product has a defect, please contact the manufacturer under its warranty; we will be glad to help you reach them. Nothing in this policy limits rights that cannot be waived under applicable law.
For voluntary returns not caused by our shipping error, visible transit damage, missing parts or an incorrect product shipment, we deduct our actual shipping cost both ways, to you and back to us, from your refund, even if your order shipped free. Additionally, a restocking fee of twenty percent of the original sale price applies. Shipping costs are refunded only when the return is due to our error.
For voluntary returns, please pack the item securely in its original packaging and ship it using a trackable carrier service, insured for the full purchase price, or use the return shipping arrangements we provide with your return authorization. Until we receive the item, it remains your responsibility. If a return is lost or arrives damaged because it was not packed, insured or shipped as required, we may refuse it or reduce your refund by the amount of the loss, and you will need to make any claim with your carrier. Please keep your tracking number and proof of insurance.
Custom-built and special-order items. Some Products are custom-manufactured to your order. They are marked as custom-built on the product page, and before you can order one you must confirm that you understand it will be custom-manufactured and cannot be canceled or returned once ordered. A custom-built item cannot be canceled or returned after you order it unless it arrives damaged or defective or is not what you ordered. The same applies to cut-to-size and other special-order items that we identify as non-returnable before you order.
Refunds are issued to your original payment method within ten business days after we receive and inspect the returned item, less any applicable restocking fee and both-ways shipping costs. If you paid with Shop Pay Installments, the refund is applied to your installment plan by Affirm under its terms.
Please know that, regardless of the reason, we will make the return process as smooth and hassle-free as possible.
If you have any questions or concerns, please don’t hesitate to reach out to our caring customer service team. We are here to help and ensure your satisfaction with every aspect of your purchase. This policy forms part of our Terms of Service. It is in addition to, and does not limit, any rights you have under applicable federal or state law, including any warranty or refund right that cannot be waived.
